RIGHT OF WITHDRAWAL: The Adria Marine shop (adriamarine.net) applies the current legislation regarding the right of withdrawal. The consumer has the right to withdraw from the contract, without any penalty and without specifying the reason, within 10 calendar days from receipt of the goods, returning the goods subject to withdrawal to the seller, who will refund the price of the returned goods minus the shipping costs and any cash on delivery. Note: To exercise the right of withdrawal, the goods must first be collected by the customer. In case of failure to collect the goods and return them to the sender, Adria Marine will apply a penalty in the store that will cover the costs incurred for the management of the order and for the costs related to transport. • The right of withdrawal applies to natural persons (consumers) who act for purposes that can be considered unrelated to their business. Therefore, purchases made by resellers and companies with a VAT number and by natural persons acting for purposes related to a commercial activity are excluded from the right of withdrawal, i.e. where a VAT number is entered in the appropriate order form, you will not enjoy this right • The right of withdrawal lapses in its entirety when the "essential condition of integrity of the property" is no longer valid, such as: the lack of the original external / internal packaging; the absence of integral elements of the product (labels, manuals, parts, accessories ...); The use of the product (even once only) by the buyer; Lack of proof of purchase or receipt.
• The right of withdrawal also DOES NOT APPLY to products that have been cut or that are made to measure for the customer, such as: ropes, chains, fabrics and steel cables.
The product I ordered is wrong, what should I do?
If the product you ordered is wrong or different from your expectations, we suggest you contact us to receive the necessary instructions.
Is it possible to return a product?
Yes, you can make the return within 14 days. from receipt of the goods, requesting it by e-mail or directly from your account on our site. Before shipping, you must obtain authorization from us.
How do I request a return authorization?
To have the right of withdrawal you must send us an e-mail with the return request within 14 days. from your purchase, or alternatively, by going to the order that contains the item to be returned, then checking the product to be returned and entering the quantity to be returned. You can add a note, then click "Return".
How long do I have to return a product?
The consumer has the right to withdraw from the contract, without any penalty and without specifying the reason, within 14 days of receipt of the goods.
Can I return any item?
You cannot return products that are made to measure for you such as lead seals on ropes, cutting of cables or ropes, fabric and / or chains cut to size. In addition to these categories, all non-catalog products, ordered specifically for you, electronic products and Yamaha spare parts for extraordinary maintenance for which a serial number was not communicated at the time of the order are also included.
For the return of Yamaha spare parts, to be precise, that of non-routine maintenance, the shop requires a penalty of 10% for the return of these products.
How is a return shipped?
After obtaining the return authorization and the necessary information for the return, you can decide whether to ship it to our store or to rely on one of our couriers: in this case we will take care of the return by charging you a cost of € 7.89 , excluding islands and Venice to which we will charge € 20.86. In the case of heavy or rather bulky shipments, the cost of shipping may differ and we will wait for your confirmation before proceeding.
Who pays the return costs?
The return costs are charged to the customer except for defective or damaged products for a total of € 20,00, excluding islands and Venice to which we will charge € 20.86. Furthermore, Adriamarine does not assume the responsibility of paying the return costs for original Yamaha spare parts that are not compatible if it is not given the engine serial number at the time of the final order.
Who pays the return costs if the shipping was free?
The return costs are charged to the customer except for defective or damaged products for a total of € 30,00, excluding the smaller islands and Venice to which we will charge € 20.86. In the case of heavy or rather bulky shipments, the cost of shipping may differ and we will wait for your confirmation before proceeding.
Who pays the return costs in the event of a refused package?
The return costs are charged to the customer except for defective or damaged products for a total of € 20,00, excluding islands and Venice to which we will charge € 20.86. Furthermore, Adriamarine does not assume the responsibility of paying the return costs for original Yamaha spare parts that are not compatible if it is not given the engine serial number at the time of the final order.
How do I get a refund for a return?
When the item you ordered arrives at our store and its integrity is ascertained, we will refund as you requested (Iban, Pay pal or voucher to be used on our site).