Shipping and delivery

How much are the shipping costs?

Shipments cost € 7.90 for orders on the Italian peninsula, excluding Calabria (€ 9.89), Sardinia (€ 9.89), Sicily (€ 9.89), Venice and the smaller islands (€ 20, 86).

Which courier do you ship with?

Normally for shipments to Italy we rely on the GLS courier

Delivery times?

The express courier to whom we entrust the shipments generally guarantees delivery within 24 hours of shipment, excluding areas such as Calabria, Sicily, Sardinia and smaller islands where delivery could be extended within 48-72 hours after shipment.

Do they deliver on holidays?

No, deliveries do not take place on holidays, neither on Saturdays nor on Sundays.

What are the delivery times?

Deliveries are usually made from 9.00 to 18.00.

Can I decide a delivery time?

No, it's not possible.

Can I ship to an address other than mine?

For the shipment of the order you can indicate any delivery address. It can also be sent to a different name, for example to the home of a friend, to a port office, to the address of the company where you work. During the insertion of the data you will be able to specify the destination address of your order.

What if I am not at home at the time of delivery?

It is necessary to indicate an address where the courier can always find a person authorized to collect the package. The customer to whom it will not be possible to deliver a package, because he is not present at the shipping address for 2 consecutive times, or who does not collect the package within 8 days following the communication of storage at the courier's area office, will have to bear the expenses that will follow. After 8 days of storage at the courier's office, the goods will be returned to Adria Marine with consequent new shipping costs. The customer who does not collect the goods within 8 days of storage will have to pay Adria Marine, Euro 40.00 to cover the costs of round-trip transport and storage of the goods in the courier's warehouses.

What do i do if the package is damaged?

If you notice signs of tampering, openings or cuts in the carton or if the carton appears strongly deformed or wet, do not accept the delivery for any reason. Send the package back by signing on the travel document the words "Delivery is refused due to unconditional package."

If, on the other hand, the cardboard appears slightly crushed and deformed and nothing suggests tampering, accept the delivery by signing the words "I accept subject to control due to unconditional package" on the travel document.

Can I track the shipment of my order?

When we ship the products you have ordered, you should be sent an e-mail with the tracking code or alternatively you can track the shipment directly in your account section on our site. The link is active starting the next morning of the shipment.

Can I collect in the store?

Yes, at the time of the order there is also this option.

Are customs duties included?

No, the duties or fees is not included in the ship cost for following states: United Kingdom, Switzerland and United States.