Frequent questions
Do you need help? Choose the most suitable topic below.
At the moment we do not accept cash on delivery payments.
Orders
Search our site for the item you need, you can search for it using our search bar or browsing by category. Once you have selected the item and desired quantities, add the product to your cart, go to cart and press buy.
No, you don't necessarily have to register to place an order, you can also do it as a guest. However, remember that registering on the site allows you to speed up future purchases as your data will remain stored.
If you need to change or cancel your order, please contact our Customer Service quickly by calling 040308088.
Our site is constantly updated so every day you can find some new products. Having relationships with all major distributors and manufacturers, we can provide you with everything you need in a very short time. If you cannot find what you are looking for on the site, please contact us.
Of course, as long as the status of your order is not yet set to "in preparation" or "shipped". All you have to do is keep your order reference to hand and contact us.
Shipments
We recommend reading our shipping page to find out what you need.
If you notice signs of tampering, openings or cuts in the cardboard or if the cardboard appears strongly deformed or wet, do not accept the delivery for any reason. Send the package back by signing on the travel document the words "Delivery is refused due to unconditional package." If, on the other hand, the cardboard appears slightly squashed and deformed and nothing suggests tampering, accept the delivery by signing the words "I accept subject to control due to unconditioned package" on the travel document.
Returns and Refunds
To return your product, write to [email protected] or contact us on 040308088 indicating your order number and the items you wish to return.
Return shipping costs are the responsibility of the customer except for defective or damaged products. Furthermore, Adriamarine does not assume the responsibility of bearing the return costs for non-compatible original Yamaha spare parts if the engine serial number is not given at the time of the final order.
The refund is issued to the account of the payment method used, within 10 working days of receipt of the goods in the warehouse and the relative verification of its integrity, according to the General Terms and Conditions of Sale (8.8.4).
No, you cannot make any customized products such as ropes, chains or steel cables cut to size for you. You can only return Yamaha products that are of normal consumption such as: impellers, anodes, thermostats, spark plugs and the gaskets relating to these products. You will also be able to return the gaskets relating to the mechanical fuel pump and those for changing the oil.
The total refund amount is the value of the returned products excluding shipping costs.
The total refund amount is the value of the returned products less €10.00 HANDLING CHARGE
Billing
Certainly, once you have placed your order you will need to immediately notify us of the unique code and all of your billing information.
Once you are sure your order is not yet set to "in preparation", please contact
